Questions and Answers
Mountain Park Ranch HOA Pools
June 8, 2020
The following information is “temporary” and will change from time to time as we adjust to new pool guidelines.
We encourage you to read all of the following information to help answer questions you may have regarding MPRHOA pools.
- New pool hours 9 am – 9 pm
- First come first serve entry into pool area, maximum 50 people, for 3 hour time blocks.
Table of Contents:
- When are the Pools being re-opened?
- When will the Thunderhill pool be open?
- Why aren’t pools open now?
- What are the new pool hours? Are you going to have time limits for people to use the pools like other Cities, Municipalities, HOA’s, and water parks have proposed?
- What happens if I come in after the designated opening time?
- What will the Pool Monitors be doing in their jobs when pools open?
- How will Pool Monitors do the disinfecting and cleaning?
- What type of COVID-19 warning messages are you posting at the pools?
- What other COVID-19 information are you distributing to people who want to use the pools?
- Will there be any type of “Liability Waiver” for people to sign to get into the pool area?
- What are some of the new restrictions and changes you are doing?
- How many people can come into the pool area per family, and can I bring in guests?
- How many people can use the pool at one time?
- Who came up with the number of people allowed in the pool area, and how?
- How many people can be in the pool water at one time?
- Will there be pool chairs, lounge chairs and/or tables available on the pool deck?
- How long have pools been shut down since the time Governor Ducey closed them?
- When did Governor Ducey allow pools to be open again?
- Will I get a refund on my HOA dues because pools have been shut down?
- Will the pools be shut down for their yearly maintenance?
1) When are the Pools being re-opened?
- The recreation center 1 pool, located on Ranch Circle South and Mountain Parkway was opened on June 1, 2020, and the pool (recreation center 2) located on Ranch Circle North and S. 40th Street was opened on June 5, 2020. We now have many pool restrictions because of new CDC and other safety guidelines and will open the other pool shortly thereafter as we learn these new guidelines.
Some of these restrictions include:
- Regulating occupancy levels,
- Cleaning pool areas every few hours,
- Liability forms,
- Preparing the pools to comply with social distancing requirements,
- Training Pool Monitors with proper sanitizing methods,
- Configuring pool area amenities to be in compliance with occupancy limits, among other guidelines we must now follow.
2) When will the other pool open?
- We anticipate the final pool will be open the second week of June 2020. This would mean our pools, after Governor Ducey allowed us to open, would have only been closed a little over two and ½ weeks for two of them, and 3 weeks for the pool on Thunderhill.
3) Why weren’t the pools open when Governor Ducey allowed them to open?
- As a quick history; we had Pool Monitors hired and ready to go two (2) months ago. However Governor Ducey shut down pools, which we had to follow. And then he re-opened them on May 13, 2020, without any lead time for pool operators to get ready, thus surprising many operators with little guidance other than to follow the CDC, and not much else for us to go by.
- We are not a big pool operator with tons of staff that can move around people like water parks, and other municipalities like Chandler, Gilbert, etc. Other big HOA’s like us are just opening like we are. Smaller HOA’s with one pool and no staff are much different and can open sooner. The City of Phoenix won’t open until probably July due to their confusion on this same issue.
- The Pool Monitors that we had ready to go two months ago found new jobs because we had no idea when we could open pools again and we didn’t expect the monitors to wait around with no jobs. We have the green light now, but we still have had to re-advertise, find new Pool Monitors, and put in new training for them. We have new conditions, unlike before, with CDC guidelines, which we are all still learning.
- One other matter, we have been getting vague information from outside sources on opening pools and safety for our Members with all these new conditions and guidelines. Our job is to look at risk type conditions, and when we receive vague information on what type of protection we have, in a case like COVID-19, should be a concern for any HOA to obtain as much information as possible before proceeding with pool openings.
4) What are the new pool hours? Are you going to have time limits for people to use the pools like other Cities, Municipalities,
HOA’s, and water parks have proposed?
- Yes, it will be structured like this: Each time block will be three (3) hours long, with the exception of the final block which will be four (4) hours long. We will have three (3) openings and closings per day on a rotation basis between the hours of 9:15 am – 8:30 pm.
With new procedures and new guidelines we have to follow, the hours are as follows:
New (Temporary) Pool Hours
Pool Hours – Monday through Sunday
First Group – 3 hour pool time: Pools open at 9:30 am – 12:30 pm
Member check-in 9:15 am – 9:30 am
12:30 pm Pool is closed for cleaning, everyone exits
12:30 pm – 1:00 pm Staff Cleaning
Second Group – 3 hour pool time: Pools open at: 1:00 pm – 4:00 pm
Member check-in 12:45 pm – 1:00 pm
4:00 pm Pool is closed for cleaning, everyone exits
4:00 pm – 4:30 pm Staff Cleaning
Third Group – 4 hour pool time: Pools open at: 4:30 pm – 8:30 pm
Member check-in 4:15 pm – 4:30 pm
8:30 pm Pool is closed for cleaning, everyone exits
8:30 pm – 9:00 pm Staff Cleaning
Limited Spa Usage:
- Same hours as above – Maximum of (2) people in the spa at a time.
To elaborate further on pool hours and time blocks:
- The first designated sign-in and opening will start at 9:15 – 9:30 am. 50 people will be allowed inside the pool gates. The pool will then officially open at 9:30 am and close (everyone has to exit at this time) at 12:30 pm, a total of three (3) hours. From 12:30 pm – 1:00 pm, will allow time for the next group to start signing in and for the Pool Monitors to disinfect the pool areas.
- The second designated sign-in will start at 12:45 – 1:00 pm. 50 people will be allowed inside the pool gates. The pool will then officially re-open at 1:00 pm and close (everyone has to exit at this time) at 4:00 pm, a total of three (3) hours. From 4:00 pm – 4:30 pm, will allow time for the next group to start signing in and for the Pool Monitors to disinfect the pool areas.
- The third designated sign-in and opening will start at 4:15 pm – 4:30 pm. 50 people will be allowed inside the pool gates starting at 4:30 pm. The pool will officially re-open at 4:30 pm and close (everyone has to exit at this time) at 8:30 pm, a total of four (4) hours. From 8:30 pm – 9:00 pm, will allow time for the Pool Monitors to disinfect the pool areas.
Entering the pool area at these designated times will be on a first-come first-served basis. The first 50 people that come at those designated hours will be allowed into the pool area for a three hour time span, with the exception of the third time block which is four (4) hours long. After that three hours is up, everyone will need to clear out of the pool area so disinfecting can take place. After the disinfecting is completed (about 30 minutes) the next 50 people can enter. This is pursuant to CDC guidelines that we will follow.
5) What happens if I come in after the designated pool opening time?
- If there are less than 50 people in the pool area at the time you want to come in, let’s say its 10:30 am instead of 9:30 am when the pools were opened, you still will have to leave at the end of that designated time block, meaning you will only have two (2) hours of pool time instead of three (3). The three hour time slots start at each time block and end at each time block, except the third time block is four (4) hours long.
6) What will the Pool Monitors be doing in their jobs when pools open?
- Pool Monitors will be supplied with face mask and gloves for their own personal use. They will be monitoring people coming in and out of the gates, making sure they sign liability forms prior to entering, and limiting the amount of pool occupancy to no more than 50 people at each pool per time block (150 people per day) to adhere to social distancing requirements. This amount will increase to 450 per day when all pools are open.
In addition, Pool Monitors will be disinfecting and sanitizing items around the pool area, such as:
- Door handles inside and outside
- Handrails and pool ladders
- Restroom doors, faucets, sinks, soap and paper towel dispensers, toilet flush levers
- Drink dispensing equipment and water fountains
- Light switches
- Emergency shut-off buttons on spas
- Keyless entry readers
7) How will Pool Monitors do the pool area cleaning?
- They will be supplied with disinfecting cleaning products and sanitizers and will disinfect on a revolving basis, in addition to, at each 30 minute time block, three times per day. This will allow Pool Monitors ample time to disinfect these and other surfaces.
8) What type of COVID-19 messages are you posting at the pools?
- With the threat of COVID-19, you are entering the pool area at your own risk and taking that responsibility.
- Stay home if you or anyone with you is sick.
- Stay at least 6 feet away from other people.
- If you are at higher risk for severe illness, you should avoid visiting pools.
- People at higher risk for severe illness include adults 65 or older and people of any age who have serious underlying medical conditions
- Do NOT touch your eyes, nose, or mouth.
- You are encouraged to bring your own sanitizer. The HOA will also have hand sanitizer at the pools.
- When you get home, wash your hands with soap & water for at least 20 seconds.
- Those who are swimming should not wear masks. Masks should be worn at all times when not in the water.
- Pool furniture has been temporarily removed to reduce surface exposure.
- Sanitizing and cleaning will be scheduled daily.
- The use of pool toys and certain floats are prohibited.
- Please be advised if safety guidelines are not being practiced, the pool will be forced to close. Your health & safety is our first concern!
9) What other COVID-19 information are you distributing to people who want to use the pools?
Everyone who enters the pool area will have access to the following:
- CDC guidelines for pools
- COVID – 19 Warning Notices
- Liability Waivers (must be signed to enter into the pool area).
- Satellite maps and social distancing guidelines showing how we came up with the amount of people who can use the pool at one time.
10) Will there be a “Liability Waiver” for people to sign?
- Yes, each person (or family) that enters the pool will be required to sign a liability waiver. The liability waiver will include; the Members name, address, phone number, and it will include a space for anyone else coming in with that member. If you don’t sign and fill out the waiver, including all the names of the people with you, you cannot enter the pool area. The waiver you sign covers all those people in your family who are with you and you take full responsibility for any risk associated with anyone entering the pool area with you. This is common practice with what many other Cities, Municipalities, businesses, HOA’s, including what water parks are doing.
11) What are some of the new restrictions and changes you are doing?
- Some, not all new restrictions include; a first-come first-serve type entry system, anyone entering the pool area will have to practice social distancing, bring and wear facial coverings and wear when not in the water, follow proper prevention hygiene, such as washing hands frequently with soap and water and using hand sanitizer.
12) How many people can come into the pool area per family, and can I bring in guests?
- At this time we are only allowing Members and their families. We are not allowing any guests.
13) How many people can use the pools at one time?
- Approximately 50 people at one time can come into the pool area based on Maricopa County Assessor’s Office calculations of our individual pool areas, and CDC guidelines, that we have to follow.
14) Who came up with the number of people allowed in the pool area, and how?
- The amount of people allowed into each pool area was calculated by two factors. One factor was information obtained from the Maricopa County Assessor’s Office that shows dimensions of our pool areas. And one factor was from the CDC’s social distancing guidelines of 6 feet per person that we have to follow.
- We took the calculations from the Maricopa County Assessor’s Office and divided the square footage by the number of people allowed per CDC guidelines. That number came out to approximately 50 people at one time per pool.
- We are also providing people with satellite maps, pool dimensions, and detailed calculations on how these numbers were derived as part of our handout at the pools.
15) How many people can be in the pool water at one time?
- Based on pool size calculations, up to 40 people can be in the pool water at one time and be within the social distancing guidelines.
16) Will there be pool chairs or tables available on the pool deck?
- We have removed all pool furniture at this time, no differently than other pool operators have done with their pools around the valley. You may bring towels (no play toys) and your own chair, if it has a plastic bottom. No metal chair bottoms allowed because they may damage the pool deck.
17) How long have pools been closed since the time Governor Ducey first closed them?
- Around two months. However, this had nothing to do with MPRHOA closing pools, we had to follow Governor Ducey’s executive orders.
18) When did Governor Ducey allow pools to be open again?
- Governor Ducey gave the green light to open pools on May 13, 2020. Our pools will have only been shut down for a little over two and ½ weeks from the time we were given the green light to open pools to when we will actually open the first pool. We opened on June 1, 2020 and June 5, 2020. The other pool located on Thunderhill will open the week of June 8th.
19) Will I get a refund on my HOA dues because pools have been shut down?
- There are no refunds. Governor Ducey opened pools on May 13, 2020. We only were shut down for a little over two and ½ weeks before we opened the first pool, and now we have the other recreation center pool opened. We are actually shut down more than that during each year for normal pool maintenance. The good thing is we got most of the pool maintenance done during the time that Governor Ducey made it mandatory for us to shut down pools. Also remember, we still had to fully maintain the pools during this time.
20) Will the pools be shut down for their yearly maintenance?
- We do not anticipate any shutdowns over the summer for pool maintenance, however pool parts do break and systems don’t always work the way their supposed to, so there is always that chance. Normally every year the Recreation Center located on Ranch Circle South and Mountain Parkway (the heated pool) is shut down in the month of June for maintenance for 2-3 weeks. We have already done that yearly maintenance which occurred during the time Governor Ducey shut down all semi-private and commercial pools. With that said, we are ahead of the game with maintenance.