Questions and Answers
Mountain Park Ranch HOA Pools
June 8, 2020
The following information is “temporary” and will change from time to time as we adjust to new pool guidelines.
We encourage you to read all of the following information to help answer questions you may have regarding MPRHOA pools.
- New pool hours 9 am – 9 pm
- First come first serve entry into pool area, maximum 50 people, for 3 hour time blocks.
Table of Contents:
- When are the Pools being re-opened?
- When will the Thunderhill pool be open?
- Why aren’t pools open now?
- What are the new pool hours? Are you going to have time limits for people to use the pools like other Cities, Municipalities, HOA’s, and water parks have proposed?
- What happens if I come in after the designated opening time?
- What will the Pool Monitors be doing in their jobs when pools open?
- How will Pool Monitors do the disinfecting and cleaning?
- What type of COVID-19 warning messages are you posting at the pools?
- What other COVID-19 information are you distributing to people who want to use the pools?
- Will there be any type of “Liability Waiver” for people to sign to get into the pool area?
- What are some of the new restrictions and changes you are doing?
- How many people can come into the pool area per family, and can I bring in guests?
- How many people can use the pool at one time?
- Who came up with the number of people allowed in the pool area, and how?
- How many people can be in the pool water at one time?
- Will there be pool chairs, lounge chairs and/or tables available on the pool deck?
- How long have pools been shut down since the time Governor Ducey closed them?
- When did Governor Ducey allow pools to be open again?
- Will I get a refund on my HOA dues because pools have been shut down?
- Will the pools be shut down for their yearly maintenance?
1) When are the Pools being re-opened?
- The recreation center 1 pool, located on Ranch Circle South and Mountain Parkway was opened on June 1, 2020, and the pool (recreation center 2) located on Ranch Circle North and S. 40th Street was opened on June 5, 2020. We now have many pool restrictions because of new CDC and other safety guidelines and will open the other pool shortly thereafter as we learn these new guidelines.
Some of these restrictions include:
- Regulating occupancy levels,
- Cleaning pool areas every few hours,
- Liability forms,
- Preparing the pools to comply with social distancing requirements,
- Training Pool Monitors with proper sanitizing methods,
- Configuring pool area amenities to be in compliance with occupancy limits, among other guidelines we must now follow.
2) When will the other pool open?
- We anticipate the final pool will be open the second week of June 2020. This would mean our pools, after Governor Ducey allowed us to open, would have only been closed a little over two and ½ weeks for two of them, and 3 weeks for the pool on Thunderhill.
3) Why weren’t the pools open when Governor Ducey allowed them to open?
- As a quick history; we had Pool Monitors hired and ready to go two (2) months ago. However Governor Ducey shut down pools, which we had to follow. And then he re-opened them on May 13, 2020, without any lead time for pool operators to get ready, thus surprising many operators with little guidance other than to follow the CDC, and not much else for us to go by.
- We are not a big pool operator with tons of staff that can move around people like water parks, and other municipalities like Chandler, Gilbert, etc. Other big HOA’s like us are just opening like we are. Smaller HOA’s with one pool and no staff are much different and can open sooner. The City of Phoenix won’t open until probably July due to their confusion on this same issue.
- The Pool Monitors that we had ready to go two months ago found new jobs because we had no idea when we could open pools again and we didn’t expect the monitors to wait around with no jobs. We have the green light now, but we still have had to re-advertise, find new Pool Monitors, and put in new training for them. We have new conditions, unlike before, with CDC guidelines, which we are all still learning.
- One other matter, we have been getting vague information from outside sources on opening pools and safety for our Members with all these new conditions and guidelines. Our job is to look at risk type conditions, and when we receive vague information on what type of protection we have, in a case like COVID-19, should be a concern for any HOA to obtain as much information as possible before proceeding with pool openings.
4) What are the new pool hours? Are you going to have time limits for people to use the pools like other Cities, Municipalities,
HOA’s, and water parks have proposed?
- Yes, it will be structured like this: Each time block will be three (3) hours long, with the exception of the final block which will be four (4) hours long. We will have three (3) openings and closings per day on a rotation basis between the hours of 9:15 am – 8:30 pm.
With new procedures and new guidelines we have to follow, the hours are as follows:
New (Temporary) Pool Hours
Pool Hours – Monday through Sunday
First Group – 3 hour pool time: Pools open at 9:30 am – 12:30 pm
Member check-in 9:15 am – 9:30 am
12:30 pm Pool is closed for cleaning, everyone exits
12:30 pm – 1:00 pm Staff Cleaning
Second Group – 3 hour pool time: Pools open at: 1:00 pm – 4:00 pm
Member check-in 12:45 pm – 1:00 pm
4:00 pm Pool is closed for cleaning, everyone exits
4:00 pm – 4:30 pm Staff Cleaning
Third Group – 4 hour pool time: Pools open at: 4:30 pm – 8:30 pm
Member check-in 4:15 pm – 4:30 pm
8:30 pm Pool is closed for cleaning, everyone exits
8:30 pm – 9:00 pm Staff Cleaning
Limited Spa Usage:
- Same hours as above – Maximum of (2) people in the spa at a time.
To elaborate further on pool hours and time blocks:
- The first designated sign-in and opening will start at 9:15 – 9:30 am. 50 people will be allowed inside the pool gates. The pool will then officially open at 9:30 am and close (everyone has to exit at this time) at 12:30 pm, a total of three (3) hours. From 12:30 pm – 1:00 pm, will allow time for the next group to start signing in and for the Pool Monitors to disinfect the pool areas.
- The second designated sign-in will start at 12:45 – 1:00 pm. 50 people will be allowed inside the pool gates. The pool will then officially re-open at 1:00 pm and close (everyone has to exit at this time) at 4:00 pm, a total of three (3) hours. From 4:00 pm – 4:30 pm, will allow time for the next group to start signing in and for the Pool Monitors to disinfect the pool areas.
- The third designated sign-in and opening will start at 4:15 pm – 4:30 pm. 50 people will be allowed inside the pool gates starting at 4:30 pm. The pool will officially re-open at 4:30 pm and close (everyone has to exit at this time) at 8:30 pm, a total of four (4) hours. From 8:30 pm – 9:00 pm, will allow time for the Pool Monitors to disinfect the pool areas.
Entering the pool area at these designated times will be on a first-come first-served basis. The first 50 people that come at those designated hours will be allowed into the pool area for a three hour time span, with the exception of the third time block which is four (4) hours long. After that three hours is up, everyone will need to clear out of the pool area so disinfecting can take place. After the disinfecting is completed (about 30 minutes) the next 50 people can enter. This is pursuant to CDC guidelines that we will follow.
5) What happens if I come in after the designated pool opening time?
- If there are less than 50 people in the pool area at the time you want to come in, let’s say its 10:30 am instead of 9:30 am when the pools were opened, you still will have to leave at the end of that designated time block, meaning you will only have two (2) hours of pool time instead of three (3). The three hour time slots start at each time block and end at each time block, except the third time block is four (4) hours long.
6) What will the Pool Monitors be doing in their jobs when pools open?
- Pool Monitors will be supplied with face mask and gloves for their own personal use. They will be monitoring people coming in and out of the gates, making sure they sign liability forms prior to entering, and limiting the amount of pool occupancy to no more than 50 people at each pool per time block (150 people per day) to adhere to social distancing requirements. This amount will increase to 450 per day when all pools are open.
In addition, Pool Monitors will be disinfecting and sanitizing items around the pool area, such as:
- Door handles inside and outside
- Handrails and pool ladders
- Restroom doors, faucets, sinks, soap and paper towel dispensers, toilet flush levers
- Drink dispensing equipment and water fountains
- Light switches
- Emergency shut-off buttons on spas
- Keyless entry readers
7) How will Pool Monitors do the pool area cleaning?
- They will be supplied with disinfecting cleaning products and sanitizers and will disinfect on a revolving basis, in addition to, at each 30 minute time block, three times per day. This will allow Pool Monitors ample time to disinfect these and other surfaces.
8) What type of COVID-19 messages are you posting at the pools?
- With the threat of COVID-19, you are entering the pool area at your own risk and taking that responsibility.
- Stay home if you or anyone with you is sick.
- Stay at least 6 feet away from other people.
- If you are at higher risk for severe illness, you should avoid visiting pools.
- People at higher risk for severe illness include adults 65 or older and people of any age who have serious underlying medical conditions
- Do NOT touch your eyes, nose, or mouth.
- You are encouraged to bring your own sanitizer. The HOA will also have hand sanitizer at the pools.
- When you get home, wash your hands with soap & water for at least 20 seconds.
- Those who are swimming should not wear masks. Masks should be worn at all times when not in the water.
- Pool furniture has been temporarily removed to reduce surface exposure.
- Sanitizing and cleaning will be scheduled daily.
- The use of pool toys and certain floats are prohibited.
- Please be advised if safety guidelines are not being practiced, the pool will be forced to close. Your health & safety is our first concern!
9) What other COVID-19 information are you distributing to people who want to use the pools?
Everyone who enters the pool area will have access to the following:
- CDC guidelines for pools
- COVID – 19 Warning Notices
- Liability Waivers (must be signed to enter into the pool area).
- Satellite maps and social distancing guidelines showing how we came up with the amount of people who can use the pool at one time.
10) Will there be a “Liability Waiver” for people to sign?
- Yes, each person (or family) that enters the pool will be required to sign a liability waiver. The liability waiver will include; the Members name, address, phone number, and it will include a space for anyone else coming in with that member. If you don’t sign and fill out the waiver, including all the names of the people with you, you cannot enter the pool area. The waiver you sign covers all those people in your family who are with you and you take full responsibility for any risk associated with anyone entering the pool area with you. This is common practice with what many other Cities, Municipalities, businesses, HOA’s, including what water parks are doing.
11) What are some of the new restrictions and changes you are doing?
- Some, not all new restrictions include; a first-come first-serve type entry system, anyone entering the pool area will have to practice social distancing, bring and wear facial coverings and wear when not in the water, follow proper prevention hygiene, such as washing hands frequently with soap and water and using hand sanitizer.
12) How many people can come into the pool area per family, and can I bring in guests?
- At this time we are only allowing Members and their families. We are not allowing any guests.
13) How many people can use the pools at one time?
- Approximately 50 people at one time can come into the pool area based on Maricopa County Assessor’s Office calculations of our individual pool areas, and CDC guidelines, that we have to follow.
14) Who came up with the number of people allowed in the pool area, and how?
- The amount of people allowed into each pool area was calculated by two factors. One factor was information obtained from the Maricopa County Assessor’s Office that shows dimensions of our pool areas. And one factor was from the CDC’s social distancing guidelines of 6 feet per person that we have to follow.
- We took the calculations from the Maricopa County Assessor’s Office and divided the square footage by the number of people allowed per CDC guidelines. That number came out to approximately 50 people at one time per pool.
- We are also providing people with satellite maps, pool dimensions, and detailed calculations on how these numbers were derived as part of our handout at the pools.
15) How many people can be in the pool water at one time?
- Based on pool size calculations, up to 40 people can be in the pool water at one time and be within the social distancing guidelines.
16) Will there be pool chairs or tables available on the pool deck?
- We have removed all pool furniture at this time, no differently than other pool operators have done with their pools around the valley. You may bring towels (no play toys) and your own chair, if it has a plastic bottom. No metal chair bottoms allowed because they may damage the pool deck.
17) How long have pools been closed since the time Governor Ducey first closed them?
- Around two months. However, this had nothing to do with MPRHOA closing pools, we had to follow Governor Ducey’s executive orders.
18) When did Governor Ducey allow pools to be open again?
- Governor Ducey gave the green light to open pools on May 13, 2020. Our pools will have only been shut down for a little over two and ½ weeks from the time we were given the green light to open pools to when we will actually open the first pool. We opened on June 1, 2020 and June 5, 2020. The other pool located on Thunderhill will open the week of June 8th.
19) Will I get a refund on my HOA dues because pools have been shut down?
- There are no refunds. Governor Ducey opened pools on May 13, 2020. We only were shut down for a little over two and ½ weeks before we opened the first pool, and now we have the other recreation center pool opened. We are actually shut down more than that during each year for normal pool maintenance. The good thing is we got most of the pool maintenance done during the time that Governor Ducey made it mandatory for us to shut down pools. Also remember, we still had to fully maintain the pools during this time.
20) Will the pools be shut down for their yearly maintenance?
- We do not anticipate any shutdowns over the summer for pool maintenance, however pool parts do break and systems don’t always work the way their supposed to, so there is always that chance. Normally every year the Recreation Center located on Ranch Circle South and Mountain Parkway (the heated pool) is shut down in the month of June for maintenance for 2-3 weeks. We have already done that yearly maintenance which occurred during the time Governor Ducey shut down all semi-private and commercial pools. With that said, we are ahead of the game with maintenance.
MPR Frequently Asked Questions
Below you will find a list of the most frequently asked questions to the Mountain Park Ranch HOA office. Our staff is also available to assist with any questions you have that are not listed on our website. Feel free to contact us!
Just thought you should know- When the HOA becomes aware of any new changes in laws we try to update our website and rule booklet timely. If you have any questions on location, size, height, etc., of a flagpole, please contact the Office, we’re here to help.
A: In most of the common areas, comprising more than 6 miles of walk & wash areas, they have, since MPRHOA’s inception in 1984, been maintained by the city from ‘wall to wall’. Some areas, noticeably better maintained, are cared for by the HOA.
A: The e-keys, or FOBs,
Recreation Center Pool Keys (FOB’s) can be obtained from the HOA Office anytime between; Monday – Thursday, from 8 am – 3 pm and greatly minimize unauthorized use of our 3 Recreation Center pools by non-members. Keys are transferred from buyer to seller at the time the property is sold. Only one key is issued per household. Pools and tennis courts require an electronic fob for access. Lost or replacement keys can be purchased at the business office for $25 each, cash or check. Please bring your driver’s license and a utility bill with your name and property address on it.
A: No, you don’t have to use Dunn Edwards paint. Stop by the office to see the updated Dunn Edwards colors. You can pick from Home Depot and other sources as long as the color matches the one approved by the Association. Remember to get your paint color approved BEFORE you paint.
A. When you know the dates your container will be left out in the street, simply call the Association Business Office and give the information and your name and address to be placed on a ‘Watch List’. Call during business hours or leave your message on the recording. It is advised to leave a visible note on the trash can indicating it is there for city pickup.
A. Yes! A building permit only meets the City Building Code; it may not meet the requirements of the Association.
A. NO. City of Phoenix Ordinance Section 23-33 and Section 31-8 , requires that backwash water be kept on the owner’s lot. It may be drained into the city sewer by use of the clean out valve located in the front yard of each home. The Rules of the Association prohibit draining water into the Common Area and inspections are made routinely for evidence that it is being done.
A. Yes, but it cannot be above the fence line. Metal or other backyard storage sheds detached from the house are allowed when they are no higher than the homes surrounding block wall and limited to 100 sq. feet in area. Such a shed needs no Architectural approval because they are below party walls.
A. No. Oral approval is never given for any change. All approvals must be in writing. Staff members will not give oral approval for any change or alteration.
A. Yes! When any change is made that can be seen from a neighboring property, Architectural approval is required. Play equipment must be located in the rear yard. Please reference the web site under Rules and Regulations and click on “Rules for Community Living” for more details.
A. Any of the above structures are required to be set back five (5) feet from any property line or perimeter party wall. Maximum height on a Gazebo and/or Ramada is ten (10) feet with a peak roof and eight (8) feet with a flat roof. A Playhouse/Play Structure can be no more than ten (10) feet high and platforms or flat standing surfaces can be no higher than four (4) feet above the natural grade of the lot. Please reference the web site under Rules and Regulations and click on “Rules for Community Living” for more details.
A. There is one heated pool, which is at Rec. Center #1, 15216 Ranch Circle South. The temperature is set for automatic heating at around 84 degrees.
The pools at 3939 Ranch Circle North and 2578 Thunderhill Place are not heated.
The Spas at all three locations are heated and set around 102-105 degrees.
A. Yes! Failure to do so, before you start the project could prove to be costly in terms of time and money.
A. The color is a Dunn Edwards color called Stonish Beige. If purchased from Frazee Paint it is called De Stonish Beige. The stock number is # 1030401C-6582.
A. The Committee will use the CC&R’s, Rules for Community Living, Architectural Review Guidelines, compatibility with surrounding area, visual impact, skill and workmanship, building materials, and harmonious with neighboring properties. Additional information is available to you on this Web Site under “Rules for Community Living”.
A. The Association has assumed the responsibility of painting the exterior walls only where the Association owns the property adjacent or bordering the Wall or Fence. The inside of walls and fences is fully the responsibility of the homeowner.
A. Below is helpful information for your planning.
- The pools, tennis courts and/or recreation centers are not for rent and only available to Mountain Park Ranch HOA Members.
- There is a guest limit of 4 persons per household for Pools and 3 persons per household for Tennis Courts.
- There is a guest limit of 30 people on the lawn area only. There are no reservations taken, although we do ask Members to register their party with the Office (480-704-5000). Space is on a first come, first served basis. If a Member comes in and is already using a spot your party had wanted to use, the first one there gets the space. We do not “hold” space for anyone. If this occurs, you can always utilize one of the other Recreation Centers.
- Our Maintenance Staff will have extra garbage bags out when there is a party.
- We try our best to have all sprinklers off for parties.
- From late September through the beginning of November each year the Recreation Centers may not be available due to over-seeding the lawns.
- If you are bringing in bouncy children’s play equipment or similar equipment, or have anyone in attendance that is receiving funds for their service, or is there to perform any type of service for your event, MPRHOA requires the person(s) and/or contractor(s) to submit to the association office proof of liability insurance including workers compensation in the minimum amount of $1,000,000.00 insurance coverage, naming MPRHOA as an additional insured. The association does not have any electrical or water hookups that can be used, so you must bring your own power.
- We will make note of your party plans with name, phone number, date, time and number of people in attendance. We provide this information each week to our Maintenance Staff for trash bags and our landscapers for sprinkler issues.
- Parties are limited to 3 hours if others are waiting.
- Grills are OK outside the pool area ONLY.
- Alcohol is prohibited in any common area of Mountain Park Ranch.
A. No. The City Streets are not a part of the Association and are outside of our control.
A. Yes! The form and approval is required on all outside work or change to your property.
A. 6:00pm the day before is the normal time for set out and the container should be taken in by 6am the day after pickup.
A. No. the Association has little or no authority over activity on a city street. If the vehicle is legally parked the Police can’t do anything either.
A. The CC&R’s, Art. IV, Sec 2. b. states animals shall not be allowed to make an unreasonable amount of noise or to become a nuisance. In the case of dogs, the Association’s position has been to treat this like any other violation; but, if that fails, it is up to the complainant to take whatever legal action is necessary to bring relief. It would be the same as a noise complaint about a loud party, music, or engine noise. The Association will assist where possible but the proof and evidence of the case is the responsibility of the complainant.
A. A complete record of all house colors is not available but some information can be searched out in old paint lists used by developers. The original paint colors were updated several years ago and new colors introduced to keep pace with changing trends. Some early colors have a very ‘dated’ look and gone out of fashion or are no longer made but can be matched by most paint stores. The business office has a list of most of the original builders colors but acknowledges that some exceptions may exist. The old colors are slowly being phased out of use with the updated list. The Association Office has all approved colors for you to look at.
A. The Association maintains color boards and paint color books with the approved colors for the body of the house and the trim for the entire Association. The selection must be made from this list of colors. Architectural Review Forms must be completed and approved by the Office prior to painting.
A. Payments are due the first day of January and July. A late fee is charged 31 days later if the Assessment has not been received in the office. Few exceptions to this policy have ever been given by the Board. A claim of not receiving a bill or notice by mail is not a sufficient reason to have the charge waived. Additional charges accrue if any type of collection effort is started.
A. You can if it’s a part of your driveway and has a paved surface. The main purpose of a double gate is for access to the rear yard. Installing a gate cannot be a maneuver to increase front yard parking. In most cases driveways are limited to a width of 27 feet or no more then 1/3 of the yard frontage. With or without the gate, parking off a paved surface in the front is not permitted.
A. Each owner of an Apartment, Single Family Home or Acre of Commercial Land has one vote. If you own multiples of any of the above types you pay an equal assessment rate and have an equal number of votes. In the case of the Apartments there are four (4) complexes in MPRHOA that total 1096 Units. The various corporations that own the complexes hold the votes and pay assessments equal to the units owned. It should be noted they do not always vote as a block.
A. You need to get a new key, first time at no charge, from the MPR offices, located at 15425 S 40th Place, Suite 4, just east of Mountain Sky Avenue, behind the fire station. The lights are on timers and take a few minutes to turn on. They turn off automatically. The hours are posted at the courts; the lights usually go off around 10 p.m.
A. Homeowner payments are semi-annual and due on January 1st and July 1st of each year. They remain at $150 each or $300 per year. We have not experienced an increase in rates since 2010!
If you are experiencing a financial hardship and need assistance with your payment, please contact the controller, Emma Kroum, to make a payment arrangement.
Commercial property payments are handled differently. Please contact the office for this information.
A. The minimum City of Phoenix set back guidelines for any lot in MPR is 35 feet. This is a combination of front and back yard. This setback requirement will be taken into consideration when ARC is approving an addition to an existing structure in the future.
For an open patio structure, the set back is different. Again, every lot is different. A patio cover may extend out 10 feet from the house, unless there is an easement on a particular lot, then it may be less.
Easements may exist in certain subdivisions and on certain lots.
Perimeter lots may have different requirements than interior lots.
Homeowners are requested to supply this information to the ARC when requesting approval for an home addition or patio cover, as well as provide a City building permit (our guidelines already call for a City permit prior to approval and the ARC request form has been amended to reflect this policy). The ARC will not approve requests that do not include a permit (if one is required).
The lot % coverage is 40% maximum for structures and 45% including shade structures.
The above information was obtained and follows the requirements established from the City of Phoenix Planning and Zoning Department, and adopted at the August 8, 2006 ARC meeting.
If you have any questions on the aforementioned, please contact the Association office or submit your request on the website by clicking Contact Us.
A. Pony walls cannot be any higher than 36 inches, including the top cap and preferred to be stuccoed and painted to match house color.
A. All signs including political signs, real estate signs, etc., are not permitted on Mountain Park Ranch HOA common areas. If you are unsure of the MPR HOA boundaries or where the common areas are located, please contact the Association office at 480-704-5000.
A. We often get questions regarding what the HOA rules are in respect to the display of flags and flagpoles. MPRHOA allows what the current Federal and State laws dictate as follows:
ARS 33-1808. Flag display; A. Notwithstanding any provision in the community documents, an association shall not prohibit the outdoor front yard or backyard display of any of the following: 1. The American flag or an official or replica of a flag of the United States army, navy, air force, marine corps or coast guard by an association member on that member’s property if the American flag or military flag is displayed in a manner consistent with the federal flag code (P.L. 94-344; 90 Stat. 810; 4 United States Code sections 4 through 10). 2. The POW/MIA flag. 3. The Arizona state flag. 4. An Arizona Indian Nations flag. 5. The Gadsden flag. B. The association shall adopt reasonable rules and regulations regarding the placement and manner of display of the American flag, the military flag, the POW/MIA flag, the Arizona state flag or an Arizona Indian Nations flag.
The association rules may regulate the location and size of flagpoles, may limit the member to displaying no more than two flags at once and may limit the height of the flagpole to no more than the height of the rooftop of the member’s home but shall not prohibit the installation of a flagpole in the front yard or backyard of the member’s property.